Terms & Conditions

Last updated: 23 October 2026

Welcome to Rugged Valley. We make hard-working vehicle accessories for people who expect their gear to stand up to the job.

These Terms & Conditions explain how shopping with Rugged Valley works, including ordering, payment, delivery, returns and warranties.

Please read them before placing an order. If you have any questions, get in touch with our team before purchasing.

 

1. About Rugged Valley

This website is operated by Rugged Valley New Zealand Limited (“Rugged Valley”, “we”, “us” or “our”).

Our contact details are:

Email: sales@ruggedvalley.co.nz

Phone: 0800 478 443

Address: 4 Edwin Feist Place, Solway, Masterton, New Zealand.

By placing an order through our website, you agree to these Terms & Conditions, subject to your rights under applicable law.

These terms apply to online purchases unless we agree otherwise in writing.

 

2. Our products

We make and supply vehicle accessories, including custom-fit canvas seat covers and other vehicle and lifestyle products.

We take care to ensure our product descriptions, images, specifications and fitment information are accurate. However, colours and textures may appear slightly different depending on your screen, lighting and the natural characteristics of the materials used.

Many of our products are made to order. This means we may manufacture your product after you place your order rather than dispatching it from existing stock.

Where relevant, we will identify special-order, customised or non-standard products before you purchase them.

If you have a question about a product's suitability for your vehicle, please contact us before ordering. We are happy to help.

 

3. Vehicle compatibility and fitment

Our seat covers are designed to fit specific vehicle makes, models and seat configurations.

When placing an order, please check that you have selected the correct vehicle, model, year and seat configuration, and supplied any other information requested at checkout.

If you are unsure which product is right for your vehicle, contact us before purchasing.

If a product does not fit as described, or we have supplied the wrong product, please contact us so we can assess the issue and work with you on an appropriate solution.

If incorrect vehicle information supplied by you has resulted in the wrong product being ordered, our change-of-mind and incorrect-order policy may apply. This does not affect any rights you have under applicable consumer law.

 

4. Prices and payment

All prices displayed on our New Zealand website are in New Zealand dollars (NZD), unless stated otherwise.

Applicable taxes and delivery charges will be shown or communicated before you complete your purchase.

Payment must be completed at checkout using one of the payment methods available on our website, unless we have agreed to alternative payment arrangements in writing.

We may update product prices from time to time. The price applicable to your order is the price confirmed at checkout, subject to correction of genuine pricing errors.

If we identify a material pricing error after you place an order, we will contact you before proceeding. If the order cannot be fulfilled at the confirmed price, we will explain the options available, including cancellation and a refund where appropriate.

 

5. Orders and cancellations

Once you place an order, we will send an order confirmation acknowledging that we have received it. This confirmation does not necessarily mean production has started.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as a genuine pricing or listing error, suspected fraudulent activity, or an inability to supply the product.

If we cancel an order after payment, we will refund the amount paid for the cancelled order.

Cancelling or changing an order

If you need to change or cancel an order, please contact us as soon as possible.

Once sewing has started on your order, it cannot be cancelled for change of mind. Our products are often made specifically for your vehicle, and production involves time, materials and labour that cannot always be recovered.

Before sewing begins, please contact us to request a cancellation or change. We will confirm whether the request can be accommodated and advise you of any applicable costs before proceeding.

This policy does not remove any rights you may have where we cannot fulfil your order, have supplied incorrect goods, or are otherwise required by law to provide a cancellation, refund or other remedy.

 

6. Made-to-order products and lead times

Many Rugged Valley seat covers are made to order at our workshop in Masterton, New Zealand.

Our estimated production lead time for made-to-order products is generally around 10 working days before dispatch, unless a different timeframe is communicated for your product or order.

This is an estimate, not a guaranteed delivery date. Lead times may vary depending on production demand, the complexity of your order, material availability and other circumstances.

If we become aware of a significant delay, we will do our best to keep you informed.

If a delay becomes unreasonable or we cannot fulfil your order, you may have rights to cancel or obtain another remedy under applicable law.

 

7. Shipping and delivery

Delivery charges and available shipping options will be displayed at checkout or otherwise communicated before your order is completed.

Please ensure your delivery address, contact details and any relevant delivery instructions are correct.

We will use reasonable efforts to dispatch and deliver your order within the estimated timeframe. Delivery may be affected by courier delays, weather, transport disruptions and other circumstances outside our reasonable control.

If your order is delayed, lost or damaged in transit, please contact us so we can investigate and assist.

You are responsible for providing accurate delivery details. If an incorrect address supplied by you causes additional delivery costs, we may discuss reasonable additional charges with you.

Our responsibility for delivery and any loss or damage to goods remains subject to applicable law.

 

8. Change-of-mind returns

We offer a 30-day change-of-mind return policy for eligible products.

If a product is not what you expected, you selected the wrong option, or you have changed your mind, you may request a return within 30 days of receiving your order.

To qualify:

The product must be unused and in its original condition.

The product must be returned with its original packaging.

Proof of purchase must be provided.

You must contact us before sending the product back and follow our return instructions.

Subject to these conditions, we will offer an exchange, store credit or a refund to your original payment method.

Please contact us at sales@ruggedvalley.co.nz to arrange a return.

Products excluded from change-of-mind returns

Because certain products are made or supplied specifically for your order, our 30-day change-of-mind policy does not apply to:

Customised products, including embroidered or screen-printed products.

Products made using non-standard colours or fabrics, including specialty canvas colours, cotton drill and light-duty canvas.

Altered products or products made to special specifications.

Individual seat-cover parts or partial sets, such as individual driver or passenger seat covers, seat bases or armrest covers.

Our standard canvas colours are grey and black 12oz canvas. Products in other fabrics or colours are treated as non-standard unless we advise otherwise.

These exclusions apply to change-of-mind returns only. They do not remove your rights if a product is faulty, does not match its description, is not fit for its intended purpose or otherwise fails to meet applicable legal guarantees.

Return shipping and restocking fees

For approved change-of-mind returns, you are responsible for the cost and arrangement of returning the product to us.

A reasonable restocking fee may apply to an approved return where applicable. We will tell you about any restocking fee, including how it is calculated, before the return is approved. We will not apply a fee that is unlawful or unfair.

We recommend using a tracked delivery service and keeping your proof of postage. Please take reasonable care when packaging the product.

We will explain any applicable refund or exchange arrangements once your return has been received and assessed.

These return conditions do not limit any statutory rights you may have.

 

9. Faulty, damaged or incorrectly supplied products

If your product arrives damaged, is faulty, is materially different from its description or is not the product you ordered, please contact us as soon as reasonably possible.

Email sales@ruggedvalley.co.nz with:

Your order number or proof of purchase.

A description of the issue.

Photographs or other information that will help us assess the problem, where appropriate.

We may ask you to provide further information or make the product available for inspection.

We will assess the issue and provide a remedy in accordance with the Consumer Guarantees Act 1993 and other applicable laws. Depending on the circumstances, this may include repair, replacement, refund or compensation.

Where a return or inspection is reasonably necessary to assess a potential fault, we will advise you on the process and any applicable arrangements for transport costs.

We will not treat a product as ineligible for a statutory remedy simply because it was purchased on sale, made to order or customised.

Please contact us before arranging repairs or alterations to a product, as unauthorised work may make it more difficult to assess the original issue. This does not affect your statutory rights.

 

10. Our two-year warranty

Rugged Valley provides a two-year voluntary warranty on all Rugged Valley products, commencing from the date of purchase.

This warranty covers qualifying manufacturing and material defects, subject to the terms below and your rights under applicable law.

If you believe your product has a covered defect, please contact us with your proof of purchase and details of the issue. We will assess the claim and determine the appropriate remedy under this warranty and applicable law.

Depending on the circumstances, an approved warranty remedy may include repairing the affected product or component or providing a replacement.

How our warranty claims work

Our voluntary warranty is intended to provide a fair remedy for qualifying defects, rather than repeated repairs or replacements for the same recurring issue.

As a general limit under our voluntary warranty:

We will generally provide one approved warranty remedy per product during its two-year warranty period.

Where we have repaired or replaced a product or component for a particular fault, we generally will not provide repeated repairs or replacements under the voluntary warranty for the same recurring issue.

We assess each claim individually, taking into account the nature of the fault, the product's condition, its use and maintenance, and any previous repairs or replacements.

A replacement or repair under our voluntary warranty does not automatically entitle you to repeated remedies for the same issue under that warranty.

However, these limits apply only to our voluntary warranty policy. They do not remove or restrict any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable laws.

What the warranty does not cover

To the extent permitted by law, our voluntary warranty does not cover damage or deterioration caused by:

Normal wear and tear.

Misuse, abuse, neglect or accidental damage.

Failure to follow reasonable care or maintenance instructions.

Unauthorised repairs, alterations or modifications.

A defect or condition that was clearly disclosed to you before purchase, including where a product was sold as seconds.

Natural variations in materials and appearance are not necessarily defects, provided the product otherwise meets the applicable guarantees and description.

These exclusions do not apply where doing so would unlawfully restrict your rights under applicable law.

Other rights

Our voluntary warranty is additional to, and does not replace, any rights you have under New Zealand consumer law.

If a product fails to meet a statutory guarantee, we will assess your rights and our obligations independently of any previous voluntary warranty claim. A previous repair or replacement does not automatically remove any rights you may have under the Consumer Guarantees Act.

 

11. Consumer Guarantees Act

If you purchase products for personal, domestic or household use, the Consumer Guarantees Act 1993 provides guarantees that cannot generally be excluded.

These include guarantees that goods are of acceptable quality, fit for their intended purpose, match their description and are delivered within a reasonable time.

If a product fails to meet a relevant guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the nature and seriousness of the failure.

Where a failure is substantial, you may have the right to reject the product and choose an available statutory remedy. For less serious failures, we may be entitled to remedy the issue within a reasonable time.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.

 

12. Business and trade purchases

Some Rugged Valley products are purchased by businesses for use in their trade or operations.

If you are purchasing in trade, different legal arrangements may apply in certain circumstances. Any agreement to exclude the Consumer Guarantees Act or other statutory protections must satisfy the applicable legal requirements, including any requirement for a written agreement and that the arrangement be fair and reasonable.

We will not treat a purchase as exempt from consumer protections merely because the customer is a business or provides a business name.

Any agreed business-to-business terms will be documented separately where required.

 

13. Promotions, discounts and gifts with purchase

From time to time, we may offer promotions, discount codes, free gifts or other special offers.

Each promotion may have specific eligibility requirements, qualifying spend thresholds, product exclusions, start and end dates, or redemption conditions. These will be communicated with the relevant offer.

Unless stated otherwise, free gifts with purchase are available exclusively on qualifying orders placed through our online store and are not available through other sales channels.

Unless stated otherwise, promotions cannot be exchanged for cash or applied retrospectively to orders placed before the promotion began.

Where a free gift is offered with a qualifying purchase, the offer is subject to availability and the conditions stated in the promotion.

If an order containing a free gift is returned or cancelled, we may ask for the gift to be returned where appropriate. Any adjustment to a refund will be explained and handled in accordance with applicable law and the disclosed promotion terms.

Purchasing a product on sale does not remove your statutory rights relating to faulty or misdescribed goods.

 

14. Website information and availability

We do our best to keep our website accurate, up to date and available. However, errors, omissions, interruptions or temporary outages may occasionally occur.

Product availability, descriptions, images and specifications may change over time.

If we discover an error that materially affects an order, we will take reasonable steps to contact you and resolve the issue.

Nothing in this section permits us to make misleading representations or avoid obligations imposed by law.

 

15. Intellectual property

Unless otherwise stated, the content on this website—including our branding, logos, photographs, product descriptions, designs and written material—is owned by or licensed to Rugged Valley.

You may browse the website and use its content for personal, non-commercial purposes connected with learning about or purchasing our products.

You must not reproduce, republish, commercially exploit or use our content or intellectual property without our written permission, except where permitted by law.

 

16. Privacy

We collect and use personal information to process orders, arrange delivery, respond to enquiries and provide customer support, as well as for other purposes explained in our Privacy Policy.

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy and applicable privacy laws, including the Privacy Act 2020.

Please read our Privacy Policy for more information about how we handle your information and how you can request access to or correction of personal information we hold about you.

 

17. Third-party services and links

Our website may use or link to third-party services, including payment providers, delivery providers and other external websites.

Those services may be subject to their own terms and privacy policies. We encourage you to review those policies where relevant.

We are not responsible for the content or practices of external websites we do not control. This does not limit any responsibility we have under applicable law for services we provide or representations we make.

 

18. Website use and security

You must use our website lawfully and must not knowingly attempt to disrupt its operation, gain unauthorised access to its systems, introduce malicious software or misuse another person's information or account.

We may take reasonable steps to protect our website, customers and business from fraudulent, abusive or unlawful activity.

 

19. Liability

Nothing in these Terms & Conditions excludes or limits liability where that exclusion or limitation would be unlawful.

Where permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control, except to the extent that applicable law requires otherwise.

We do not guarantee uninterrupted or error-free access to our website. However, this does not affect any rights or remedies you may have under applicable law.

 

20. Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal obligations.

The current version will be published on our website with its updated date.

Changes will not retrospectively remove rights you have already acquired or alter an existing order without an appropriate legal basis.

 

21. Governing law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes will be dealt with under the applicable laws and procedures of New Zealand, subject to any mandatory rights or protections that apply.

 

22. Contact us

If you have questions about these Terms & Conditions, an order, a return or a warranty claim, please contact us.

Rugged Valley New Zealand Limited

Email: sales@ruggedvalley.co.nz
Phone: 0800 478 443
Address: 4 Edwin Feist Place, Solway, Masterton, New Zealand.

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